Category Archives: Reputation Management

Ever been so upset about a negative review you want to sue???

We work with helping businesses handle and improve reputations, especially negative reviews, every day.  Sometimes those reviews are posted by someone out for revenge, in spite, or from a competitor who wants to take the competition down.
Recently a construction company in Fairfax, VA was so upset about a negative review a woman customer left on Yelp, they sued her, AND WON.
It seems she didn’t want to pay her bill, and instead threatened to post the negative reviews unless the company forgave the debt and stopped harassing her.
“Attorneys say legal actions over online reviews are on […]

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Customer complaints – there are 5 types. Here’s how to handle them.

We put a lot of focus on pet owner reviews because bad reviews from pet owners will hurt your practice tremendously.
Knowing how to keep pet owner upsets to a minimum is the best thing.  Following that is how to handle a pet owner who is upset so the problem gets solved quickly within your organization and does not become viral on the internet as the first thing a potential pet owner sees when they search for your name.
Inc. Magazine online has a great article about 5 different types of customer complaints and how to handle […]

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