Vetlocator News

Customer complaints – there are 5 types. Here’s how to handle them.

We put a lot of focus on pet owner reviews because bad reviews from pet owners will hurt your practice tremendously. Knowing how to keep pet owner upsets to a minimum is the best thing.  Following that is how to handle a pet owner who is upset so the problem gets solved quickly within your organization and does not become viral on the internet as the first thing a potential pet owner sees when they search for your name. Inc. Magazine online has a great article about 5 different types of customer complaints and how … Continue reading →