Category Archives: VetLocator News

Customer complaints – there are 5 types. Here’s how to handle them.

We put a lot of focus on pet owner reviews because bad reviews from pet owners will hurt your practice tremendously. Knowing how to keep pet owner upsets to a minimum is the best thing.  Following that is how to handle a pet owner who is upset so the problem gets solved quickly within your organization and does not become viral on the internet as the first thing a potential pet owner sees when they search for your name. Inc. Magazine online has a great article about 5 different types of customer complaints and how … Continue reading

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Keeping abreast of pet owner needs by asking the right questions

There are times when you need answers in order to make correct decisions for your business. Decisions such as “Should I invest in the latest equipment for our surgery?” or “I wonder if adding a mobile unit would be a wise decision” to “Should we put review cards in our lobby or have the staff hand them to the owners when they are done with their appointment?” Asking questions is important; asking the right questions is vital. In fact, if you aren’t asking the right questions or you’re asking the wrong questions, you could be … Continue reading

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VetLocator Pet Pros FREE Webinar: Online Reviews – How Important Are They?

Pet owners are talking about you – and today the whole world is listening. Local review and directory sites have become the new Yellow pages. In this 40 minute webinar “Online Reviews – How Important Are They?” we’ll cover: The difference between a review and a testimonial Where pet owners are going to leave reviews about you The importance of Google Maps and Yelp to your business How to make sure your business is properly listed on review sites Setting up a review program your staff can manage. Tips for handling bad reviews Things you … Continue reading

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Online Reviews – How important are they? Should you care?

  I just returned from a week’s trip to California, part business and part family. While I was there I had lunch with a family member who happens to be married to a successful chiropractor. He’s been in business for 20+ years in an affluent area of Southern California and every year I’ve known him, his practice has grown. He’s a pretty terrific guy, is a well-known figure in his town and I know for a fact that most of his patients adore him. So I was surprised to hear the lunch conversation going something … Continue reading

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Is your business glass 1/2 empty or 1/2 full?

A short time ago I sent out an email titled “Can I ask A favor?” and the question was “What is your single most important question regarding your business?” As you might suspect, the largest response went something like this: “When will the economy bounce back so people have money to spend on their pets?” I wish I had an answer to that question, but, unfortunately I don’t. The truth is the economy is stressing every sector of business today and some businesses are not doing a good job handling the stress.  But if you … Continue reading

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Premium Listings – the surprising things you can do with them!

Premium Listings.  Whether you have one with us or not, the following information is useful… A  premium listing with is more than just a pretty entry in our directory.  Besides being easy for customers to find you and contact you, did you know that you can use your listing in other ways? Here are just a few of the other uses you can use a premium listing for: Dominate search engine results – Your listing has its own unique address and that gets submitted to Google, Yahoo and Bing and appears in their search … Continue reading

Posted in Business News, VetLocator News | Tagged , , , | Leave a comment expands services for pet professionals, the internet’s largest veterinary and pet pro directory since 2002 has just launched their PetPro Services division. PetPro Services provides a variety of web based services for veterinarians and pet professionals. Now, in addition to offering free and premium directory listings,’s PetPro Services have been expanded to include local search marketing, search engine optimization, website and blog set up, AdWords pay-per-click management by Google certified professionals, social media and mobile marketing campaigns and web marketing services. Along with their own in-house staff, VetLocator has partnered with strategic partners including Yada Yada Marketing, … Continue reading

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